7-Day Replacement & Refund Policy

At Gear's Labs, we take immense pride in the precision, strength, and durability of our functional motorcycle accessories. We want every rider to have complete confidence when ordering from us.

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1. 100% Free Replacement (Transit Damage or Manufacturing Defects)

If your product arrives broken, cracked, or defective due to transit handling, you are covered by our 100% Free Replacement Guarantee with zero extra cost to you.

• Simply share a clear unboxing photo or video showing the damage on WhatsApp at +91 9453505308 or email us at gearslabs96@gmail.com within 7 days of delivery.
• Once verified, we will dispatch a brand-new replacement to your doorstep within 24–48 hours free of charge.

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2. 7-Day Return & Refund Policy (Change of Mind / Compatibility)

If you wish to return your order for personal reasons (e.g., changed mind, personal preference, or setup compatibility):

• Self-Ship Return: As a small independent manufacturer offering wholesale direct-to-consumer pricing, we do not provide reverse courier pickups for non-defective returns. Customers must safely pack and self-ship the item back to our Kanpur workshop address via India Post Speed Post or any local courier service. The return courier charges are to be borne by the customer.
• Item Condition: The product must be unused, unmounted (no drill damage or wall scratches), and returned in its original packaging along with all provided screws, wall plugs, and freebie accessories.
• Refund Processing: Once the returned parcel reaches our workshop and passes inspection, your full refund (or COD amount) will be processed within 24–48 hours directly to your Google Pay / PhonePe / Bank Account via UPI.

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3. Custom or Personalized Products

Personalized items (such as custom name pen stands or custom 3D-printed nameplates) are manufactured specifically for your unique order and cannot be returned for a refund unless they arrive physically damaged or with a spelling error caused on our end.

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4. Order Cancellations

Orders can be cancelled free of charge at any time before dispatch. Once your order has been handed over to the courier (India Post / Shiprocket) and tracking has been generated, cancellations cannot be accepted.

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Need Help?

We are a homegrown maker brand and always happy to help our riding community! If you have any questions or need mounting assistance, reach out directly:

📲 WhatsApp Support: +91 9453505308
✉️ Email: gearslabs96@gmail.com
📍 Workshop Address: 53 - Chandari, Kanpur, Uttar Pradesh, 208007